Reference

Terms Conditions for Your evojili Account

These terms set out how your account works, how deposits through bKash, Nagad and Rocket are handled, and what happens if you need to close your account or raise a dispute.

Account eligibilityDeposit & withdrawal rulesDispute resolutionRegional accessAccount closure

Explore the Lobby Read FAQ

POLICY QUESTIONS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to ask about account closure, withdrawal verification or regional eligibility, our support channels are open every day. Live chat usually answers within a few minutes during peak hours; email takes longer but gives you a written record if you need one later.

Team online

Live Chat

Open the chat bubble at the bottom right of any page. Our team sees your account details automatically so you will not need to repeat your email or username every time you ask a question.

Email Support

Send your question to the support address shown in your account settings. Include your registered email and username so we can find your account quickly and reply with the right details.

Help Centre

Browse step-by-step guides for Deposit references, account verification and withdrawal requests. Most policy questions are answered there; if yours is not, contact live chat or email.

How These Terms Apply to You

evojili Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of evojili depends on your local law and whether your region permits online casino and sports-betting services. We operate the platform from a jurisdiction that allows us to serve eligible regions, but we cannot guarantee service where local rules prohibit it. If your jurisdiction

1
restricts access, you are responsible for knowing that and for any consequence of creating an account. We check device location and payment origin during registration and at withdrawal; accounts opened from restricted regions will be closed and funds returned minus any processing cost. Deposits made through
2
bKash, Nagad or Rocket are treated as your confirmation that you are in an eligible area and that you meet the legal age requirement in your jurisdiction. We reserve the right to ask for identity documents, proof of address or payment-source verification before approving any withdrawal.
3
If you cannot supply those documents within fourteen days of our request, we may suspend your account until you do. Bonuses, promotions and cashback offers are subject to their own terms, published on the promo page at the time you claim them; we can withdraw or
4
change any offer without notice if we detect abuse or if the offer was claimed in error. All game outcomes are determined by the provider's random-number generator or live dealer; we do not influence results. Any attempt to manipulate game software, collude with other players, or
5
reverse-engineer our systems will result in immediate account closure and forfeiture of your balance. Disputes are handled by our support team first; if we cannot resolve the matter internally, you may escalate to the alternative dispute resolution service named in our licensing jurisdiction, though that service
6
is not binding on you. By funding your account, you accept these terms in full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

We store your account data, payment history and identity documents on secure servers that meet international data-protection standards. You can request a copy of your data, ask us to correct an error, or close your account and delete your records at any time by contacting support. Session data and device fingerprints help us detect multiple accounts and prevent bonus abuse; we do not sell that information to third parties.

Identity Verification

We ask for a government-issued ID and proof of address before your first withdrawal. Documents are checked manually within one business day; accounts that fail verification stay suspended until you supply valid documents.

Payment-Source Checks

When you deposit through bKash, Nagad or Rocket, we log the wallet number and compare it to the name on your account. If they do not match, we may ask you to confirm ownership before processing your next withdrawal.

Data Retention

We keep your account history and transaction records for five years after your last login to comply with financial-reporting rules. After that period, records are anonymised and your personal details are deleted from our active database.

Account Closure

Request closure through live chat or email. We close the account within forty-eight hours and send any remaining balance back to your registered wallet. Closed accounts cannot be reopened; you will need to register again if you change your mind.

Terms & Conditions FAQ

You can open an account if your region permits online casino and sports-betting services. We check your device location and payment source during registration; if either indicates a restricted jurisdiction, your account will be closed and funds returned.

We compare your wallet details to the name on your account. If they do not match, we may freeze your withdrawal until you prove that you own the wallet or confirm the deposit came from a family member.

We give you fourteen days from the date we request documents. If you do not upload them in that time, your account stays suspended and you cannot withdraw until the documents are received and approved.

You accept the terms when you fund your account. If you disagree with any part, close your account before making a deposit. Once you have placed bets or played games, the terms are binding and account closure does not reverse them.

Contact live chat or email with the date and amount. We check server logs and reply within two business days. If we made an error, we credit your account immediately; if the record is correct, we explain what happened.

General account rules apply to all activity on the platform. Each bonus or cashback offer has its own wagering requirement and expiry date, published on the promo page when you claim it. Both sets of terms apply together.

Reference